Private Cemetery Maps Make it Easier to Run Your Cemetery
In addition to the benefits to your virtual visitors, digital cemetery maps can also drastically improve your internal processes by equipping and empowering your staff to more efficiently and effectively serve the families in your care. Not only does that provide a more pleasant, streamlined experience, it also frees up staff time that can be better utilized connecting with additional families instead of searching or updating manual records.
Digital Cemetery Maps Facilitate a More Efficient Sales Process
With paper records, keeping track of inventory can be challenging. You may have one large property map on the wall, or a huge binder of smaller maps. There’s always a risk that two sales counselors are trying to sell the same plot simultaneously or someone will make a mistake on the map or forget to add a sale. And if you’re showing a customer a particular plot and they change their mind about what they’re looking for, you need to return to the office to view the map to see what else is available.
Digital cemetery maps greatly simplify this process by allowing you to access up-to-date versions of available property from any phone, tablet, or computer – whether you’re at your desk or in the cemetery with a family. This flexibility is wonderful when someone needs to make a decision on a cold or wet day–there’s no need to go looking at graves in the rain or snow when you can view satellite images indoors. All sales counselors can access this information simultaneously and make changes in real time. If a family is interested in a particular plot, the counselor can place a hold so no one else can accidentally sell the same property.
If a cemetery elects to use the webCemeteries Enterprise Sales App, this map becomes searchable by inventory. Staff can look up someone who is buried and find available properties nearby. Gravesites are color coded so you can see at a glance which plots are occupied, sold but currently empty, available for sale, or unsellable because of a tree, waterline, or other reason. You can place a pin anywhere in the cemetery and adjust a slider to widen or shorten the radius around it to change the number of options shown. Clicking on a lot allows you to view additional details and place a hold until the contract is signed. This digital tool makes life easier not just for your sales counselors but also for your families, as it simplifies and speeds up the sales process and gives them easy access to all available options. It also saves your cemetery from any potential fines or legal repercussions for selling the same property more than once.
When you invest in digital cemetery mapping through webCemeteries, all your records are hosted on a secure cloud-based server that can’t be burned or flooded.
Digital Cemetery Maps Clearly Connect Plots to Owners and Decedents
Another challenge of traditional cemetery record keeping is attaching the owner of each grave and the name of who is buried there to the particular location. This is often tracked in a logbook or a catalog of index cards. Sometimes last names are written right on the master copy of the cemetery map. As with any manual process, mistakes are easy to make and hard to notice until something goes wrong down the line. If anyone forgets just one step in this often cumbersome and time consuming process, information might go missing that you need in the future. Connecting your owner and burial records to your maps often forces out any of these errors or discrepancies, and can sometimes even lead you to discovering available inventory in some of your older and more popular areas of the cemetery.
webCemeteries can help you digitize this data in our cemetery management software. There are several options to scan, import, or manually enter this information into your webCemeteries account. From there it will be connected to your digital map so you can click on any purchased or occupied plot and see who owns it and who is buried there. This is the data that powers the public burial search, though you can see additional details that the public can’t. Anyone within your organization has instant, searchable access to this information whenever they need it, allowing them to provide effortless customer service.
Digital Cemetery Maps Help You Plan for Future Growth
Once your digital maps have been created, you are able to see at a glance how much space you have left in each area of your cemetery. This quick visual insight is not only helpful when you’re with someone looking to buy a plot. It can also help you assess when you need to expand, and where you may have space to do so. Thinking ahead about future development will give you more time to purchase or lay out additional property or design and build mausoleums before they are desperately needed. Once you’ve made your new plans, you can get them mapped in your cemetery software so the new space is digitally ready to sell by the time it’s physically available to sell.
Digital Cemetery Maps Protect Your Records From Destruction
No matter how careful you are with physical records, paper is a fragile thing. If there’s an accident or a natural disaster, such as a fire, a flood, or even a sprinkler going off, some or all of your records could be lost forever, leaving you to deal with the fallout. Even if you keep some electronic records, computers are subject to viruses, cyberattacks, or crashes that could wipe out your data.
When you invest in digital cemetery mapping through webCemeteries, all your records are hosted on a secure cloud-based server that can’t be burned or flooded. Because they’re not stored locally on your computers, they won’t be affected if your hardware fails. There’s nothing to download, and as long as you have your log-in and password, you can access your records anywhere from any device, providing secure, reliable, and convenient access. You can rest easy knowing that nothing outside your control can destroy your records.
Digital cemetery maps make it easier for your staff and the families they serve to do business, and helps prevent potentially expensive mistakes or disasters. There’s no need to be intimidated by the record creation process when webCemeteries is here to help every step of the way! Contact us today to discuss how we can start this process together.