webCemeteries Articles – Cemetery and Technology Resources

When a cemetery decides to digitize their records, they sometimes explore having a software developer or their own IT department design a custom cemetery management program. Today, quality off-the-shelf software solutions exist that can be configured to a cemetery’s needs and offer all the necessary features to streamline and modernize cemetery management at a fraction of the cost and hassle.

Cemetery work orders have traditionally been a manual, paper-based headache for both staff and the families they serve. When a cemetery uses a Cemetery Management solution like webCemeteries to digitize their work order process, these requests become easy to track and complete with increased visibility, accountability, and communication.

Timothy Kolasa, Executive Director of Gethsemane and St. Mary’s Cemeteries in Berks County, Pennsylvania, talks to us about how webCemeteries has made their records easily accessible, reduced the burden placed on staff by genealogy requests, made their work order process paper-free, and streamlined their sales and contracts.

Fragile paper cemetery records can become lost or damaged, especially as they age. Digital records preserve crucial information in a convenient format. webCemeteries can convert your records from paper to digital to improve the experience for both your staff and the families in your care.

We’re pleased to announce two new staff members to our team. A warm welcome to Patrick McGee, Account Manager and Eric Marte, Customer Support Representative. They look forward to learning and supporting your technology goals as you serve your families and run your cemetery through the webCemeteries software.

In our increasingly digital world, many people go to the internet first to look up any business or service, including cemeteries. Presenting yourself online is imperative to help convince families to reach out to with you in person. It’s never too late to improve your online presence or create one for the first time. Consider the following focus areas.

webCemeteries has partnered with Global Payments Integrated to bring integrated payment processing to the cemetery sales process. Integrated payment processing offers several convenient payment options for families and streamlines bookkeeping for cemetery staff.

While you and your staff may be very comfortable with certain cemetery terms, they’re not always familiar to the families in your care, especially ones who only interact with you after a loved one has died. It’s important to use language your customers understand, particularly in emotional, at-need situations.

Digitizing cemetery maps is one of the best investments you can make, as it better serves the families in your care by allowing them to access information at their own convenience, makes it easier and faster for staff to complete common tasks and protects the cemetery from potential disaster.

The right cemetery software provides a measurable ROI, better ways to serve families, increases service levels, and allows staff to spend more time in interactions.

We recently added three new account executives to our team: Trisha Clark, Ken Munday, and Thomas Ripple.

There are several ways you can show families that they made the right decision choosing your cemetery. Aftercare, special events, and kindness can help them navigate the death journey.