webCemeteries Articles – Cemetery and Technology Resources

Timothy Kolasa, Executive Director of Gethsemane and St. Mary’s Cemeteries in Berks County, Pennsylvania, talks to us about how webCemeteries has made their records easily accessible, reduced the burden placed on staff by genealogy requests, made their work order process paper-free, and streamlined their sales and contracts.

In our increasingly digital world, many people go to the internet first to look up any business or service, including cemeteries. Presenting yourself online is imperative to help convince families to reach out to with you in person. It’s never too late to improve your online presence or create one for the first time. Consider the following focus areas.

While you and your staff may be very comfortable with certain cemetery terms, they’re not always familiar to the families in your care, especially ones who only interact with you after a loved one has died. It’s important to use language your customers understand, particularly in emotional, at-need situations.

There are several ways you can show families that they made the right decision choosing your cemetery. Aftercare, special events, and kindness can help them navigate the death journey.

Let our cemetery experts equip you to serve your families with our expanded full-service software platform.

Provide exceptional service through compassion, education, and after care while families are navigating through grief.

Promote Remember My Journey so that families and friends can honor their loved one’s story from anywhere at any time.

Streamline your Work Orders process with technology and optimize your customer service and sales opportunities.

How can we talk about pre-need without being pushy? Check out the pre-need code of conduct and why pre-need is so important.