webCemeteries Articles – Cemetery and Technology Resources

Customer Service

  • July 5, 2023

    Timothy Kolasa, Executive Director of Gethsemane and St. Mary’s Cemeteries in Berks County, Pennsylvania, talks to us about how webCemeteries has made their records easily accessible, reduced the burden placed on staff by genealogy requests, made their work order process paper-free, and streamlined their sales and contracts.

  • April 13, 2023

    In our increasingly digital world, many people go to the internet first to look up any business or service, including cemeteries. Presenting yourself online is imperative to help convince families to reach out to with you in person. It’s never too late to improve your online presence or create one for the first time. Consider the following focus areas.

  • April 3, 2023

    While you and your staff may be very comfortable with certain cemetery terms, they’re not always familiar to the families in your care, especially ones who only interact with you after a loved one has died. It’s important to use language your customers understand, particularly in emotional, at-need situations.

  • February 7, 2023

    There are several ways you can show families that they made the right decision choosing your cemetery. Aftercare, special events, and kindness can help them navigate the death journey.

  • February 26, 2022

    Let our cemetery experts equip you to serve your families with our expanded full-service software platform.

  • February 9, 2022

    Provide exceptional service through compassion, education, and after care while families are navigating through grief.

  • February 9, 2022

    Promote Remember My Journey so that families and friends can honor their loved one’s story from anywhere at any time.

  • January 27, 2021

    Streamline your Work Orders process with technology and optimize your customer service and sales opportunities.

  • November 19, 2019

    How can we talk about pre-need without being pushy? Check out the pre-need code of conduct and why pre-need is so important.

sewickley-cemetery

photo courtesy of Sewickley Cemetery - Sewickley, PA

What are cemeterians saying about webCemeteries?

webCemeteries has been an important and innovative support for Sewickley Cemetery for almost a decade. Their staff is knowledgeable, responsive, and always ready with great recommendations. And all you have to do is look at our gorgeous new web site to know how excellent their design team is! I couldn’t do what I do every day without webCemeteries.

Martha Chambers, Manager
Sewickley Cemetery

Contact webCemeteries today to learn more